Jessie Trofe Counseling is required to be transparent about how and why personal data is gathered, recorded, stored, how and when it is deleted.
The personal information we record
During your initial consultation we will ask you to read and sign a counselling contract, we will also complete forms to collect personal information including:
Name, address, date of birth, telephone numbers, email address, general health, GP details, information relevant to your referral.
Aside from the generic details, this information helps to establish your perception of the situation, how it is affecting you and to discuss what you would like to achieve from sessions.
How we store your personal information
All personal information and session notes are stored for 7 years in a confidential software platform and you will have access to it at any time through a written request.
All sessions will be conducted in confidence, the date, time, session number and brief notes will be documented.
In cases where we have a duty to share information regarding (but not limited to) the following:
- When compelled to give evidence by a court of law
If it is considered there is a real possibility of harm to yourself or others or in such instances when information is of such a gravity that confidentiality cannot be maintained for example:
- Safeguarding adults (adult protection)
- Safeguarding children (child protection)
- Offences involving children under the age of 18
- In cases of terrorism, fraud or money laundering
We will seek your permission to:
Contact you via your preferred method and will only leave a message with your consent.
Share information outside of the above exceptions.
Use anonymous details for continued professional development (case studies or training).
Publish any marketing material such as case studies or testimonials including those using a pseudonym.
Our online contact form
When you use the online contact form we may collect, use and store the following types of personal data:
Information relevant to your referral
Other information you choose to send to us
What we do with the information you provide via the contact form
We use this information to understand your needs and provide you with a better service, and in particular for the following reasons:
To contact you and assess your needs
Answer any questions you may have
Arrange and send confirmation of your initial consultation
Transmission of data and information via the website is not a secure or an encrypted transmission method for sending your personal data, unless otherwise indicated on the website. Your attention is therefore drawn to the fact that, any information and personal data carried over the internet is not secure. Information and personal data may be intercepted, lost, corrupted or accessed by other people.
Upon receipt of your personal data we are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have in place appropriate physical, electronic and managerial procedures to safeguard and secure the information collected online.
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